Ten Reasons Why Your Clients Won’t Come Back


It is not so much the big things in life that make the difference, but the little things that you do daily that have an impact on another human spirit.  Our business is about the people first.  That is the number one thing to remember.  Yes we do hair makeup and nails, yes we are all artists, yes we know fashion, but none of that matters if you don’t have anyone to share it with.  This is a people business. Learning to love people first will fill your pockets with success.  Taking care of the souls of our clients by doing small acts of kindness will keep them returning year after year.  By allowing them to share their stories, investing time in the visits, and offering compassion for their life concerns means a lot because they are people. People need people to care and we are care- takers. We take care of their beauty needs, but we also take care of their spirits. The best thing you can do to keep your clients returning is to offer your best self, the love for your industry and the passion that drives you.


  • Unsatisfied with service

  • Cut too short

  • Not enough attention

  • Bad attitude of stylist

  • Stylist did not listen

  • Personality difference/no connection

  • Wait too long/overbooked

  • Salon atmosphere

  • Bored

  • Price

To avoid making these mistakes in your career, purchase “As The Chair Turns…” by clicking the link below!



Kathy Jager author speaker coach presenter cosmetologist peer


Kathy Jager
Kathy Jager & Associates
Author of “As The Chair Turns”

Author, Speaker, Educator, Cosmetologist, Peer


“Real success is when a client leaves with a smile and returns with a friend!”

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